Privacy Policy

As part of our services, we collect the following personal data:

During registration:

• First and last name
• Email address
• Phone number

During an order:

• Billing address
• Payment information (processed by our secure payment providers)
• WHOIS information for domain names

During browsing:

• IP address
• Browser type and operating system
• Pages visited and visit duration
• Cookies (see our Cookie Policy)

Your personal data is processed for the following purposes:

• Customer account management: creation, authentication, profile management
• Order processing: billing, service activation, support
• Communication: service notifications, transactional emails
• Service improvement: usage analysis, anonymized statistics
• Legal obligations: billing data retention, fraud prevention

The processing of your data is based on the following legal bases:

• Contract performance: for providing ordered services
• Consent: for marketing communications and non-essential cookies
• Legitimate interest: for improving our services and fraud prevention
• Legal obligation: for billing data retention

Your personal data is retained for the following periods:

• Account data: throughout the business relationship, then 3 years after the last activity
• Billing data: 10 years (legal obligation)
• Browsing data: 13 months maximum
• Connection logs: 12 months

In accordance with applicable regulations, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct inaccurate data
• Right of erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to restriction: request restriction of processing

To exercise your rights, contact us at: contact@cloudstore.africa

Our site uses cookies. For more information about the cookies we use and how to manage them, please see our Cookie Policy.

For any questions regarding the protection of your personal data, you can contact our Data Protection Officer:

Email: dpo@cloudstore.africa

Address: ST DIGITAL - [TO BE COMPLETED]