Terms and Conditions of Sale

Version 3.0: update incorporating a detailed lifecycle for each type of service (domain names, web hosting, VPS servers) and a distinct late-payment penalty clause for B2B/B2C. Supersedes version 2.0 dated January 1, 2026.

These Terms and Conditions of Sale (hereinafter "T&Cs") define the conditions under which ST DIGITAL AFRICA, operator of the CLOUDSTORE.AFRICA brand, headquartered at Labourdonnais Village, Mapou, Rivière du Rempart, 31803, Mauritius, provides its cloud hosting services to its customers.

These T&Cs apply to all orders placed on the cloudstore.africa platform and prevail over any other document, unless prior written agreement exists.

CLOUDSTORE.AFRICA reserves the right to modify these T&Cs at any time. New conditions take effect upon publication on the website.

• Customer: any natural or legal person who has created an account on cloudstore.africa and subscribed to at least one service.
• Service: all the services offered by CLOUDSTORE.AFRICA (VPS, web hosting, domain names, SSL certificates, etc.).
• Platform: the website and customer interface accessible at cloudstore.africa.
• Infrastructure: all the physical and virtual equipment hosted in CLOUDSTORE.AFRICA's partner datacenters.
• Data: all the information stored by the Customer on CLOUDSTORE.AFRICA's infrastructure.
• Incident: any malfunction affecting the availability or performance of a service.
• Registry: the body responsible for managing a domain name extension (ICANN for generic extensions, the competent national authority for national extensions).

Account creation and/or order validation on the cloudstore.africa platform constitutes full and unreserved acceptance of these T&Cs.

The Customer declares having the legal capacity to contract. For legal entities, the representative must be authorized to commit the company.

By checking the "I accept the Terms and Conditions of Sale" box during ordering, the Customer acknowledges having read and accepted these T&Cs without reservation.

CLOUDSTORE.AFRICA offers, in particular, the following services:

• Virtual Private Servers (VPS): dedicated resources (CPU, RAM, NVMe SSD storage) in a virtualized environment, with full root access.
• Shared Web Hosting: shared hosting space for publishing websites, with a cPanel control panel, subject to the resource quotas defined in Article 10.
• Domain names: registration and management of domain names on the available extensions (.com, .africa, .cm, etc.), whose complete lifecycle is set out in Article 22.1.
• SSL certificates: issuance and renewal of SSL certificates to secure web communications.
• Custom solutions: dedicated cloud architecture, managed services, and professional services on quotation.

The detailed characteristics of each offer are available on the platform at the time of ordering. CLOUDSTORE.AFRICA reserves the right to modify its offers without notice.

All orders are placed online on the cloudstore.africa platform. The ordering process includes:

1. Service and configuration selection
2. Account creation or login
3. Cart validation and order summary
4. T&Cs acceptance and payment
5. Order confirmation email receipt

Service activation generally occurs within 1 to 24 hours after payment receipt, depending on the type of service ordered. For VPS, activation is automatic and occurs within minutes.

CLOUDSTORE.AFRICA reserves the right to refuse any order in case of suspected fraud or non-compliance with these T&Cs.

Prices are displayed in CFA Francs (XAF) or USD depending on the Customer's geographical area, all applicable taxes included.

Applicable rates are those displayed on the platform at the time of order validation. CLOUDSTORE.AFRICA reserves the right to modify its rates at any time. Any price modification will be notified to the Customer by email 30 days before application.

An electronic invoice is issued for each transaction and available in the customer area. The Customer agrees to provide accurate billing information and keep it up to date.

• Subscription services are billed in advance (monthly or annually).
• On-demand services are billed immediately.
• Any installation fees are clearly indicated before order validation.

CLOUDSTORE.AFRICA accepts the following payment methods:

• Mobile Money (Orange Money, MTN Mobile Money, Moov, Wave, etc.)
• Bank transfer (upon presentation of a quote; estimated receipt time of 3 business days)
• Bank card (Visa, Mastercard)
• PayPal

Payments are secure. CLOUDSTORE.AFRICA does not store any of the Customer's banking data on its servers. For automatic debit payments, up to 3 attempts are made over a 5-day period if the first attempt fails.

In the event of non-payment on the due date, the service concerned follows the suspension and termination schedule detailed in Article 22. The late-payment penalties applicable according to the Customer's status (business or consumer) are specified in Article 22.4.

Services are subscribed to for a fixed term (monthly, quarterly, half-yearly, or annually) depending on the offer chosen at the time of ordering.

Unless termination is notified by the Customer before the due date, services are automatically renewed for an identical period. The reminder periods prior to renewal vary depending on the type of service and are detailed in Article 22:

• Domain names: reminders at D-30, D-7, and within 5 days following expiration.
• Web hosting and VPS: reminder at D-7 before the due date.

For Customers who qualify as consumers, and in accordance with the consumer protection principles applicable in Cameroon (Framework Law No. 2011/012 of May 6, 2011 on consumer protection), the Provider informs the Customer in writing, within a reasonable period before the end of the contract, of the option not to renew it.

Longer-term subscriptions generally benefit from a discount compared to shorter-term subscriptions. Details are specified on each offer's page.

The Customer may terminate their subscriptions at any time from their customer area, with no termination fees. The Customer has the following options:

• Monthly subscription: termination possible at any time, effective at the end of the current period.
• Annual subscription: termination possible at any time, effective at the end of the current annual period. No pro-rata refund is made, except in exceptional circumstances approved by CLOUDSTORE.AFRICA.

CLOUDSTORE.AFRICA reserves the right to immediately terminate or suspend any service, without notice, in the event of:

• Failure to comply with these T&Cs or the acceptable use policy.
• Use of the service for illicit purposes or contrary to public order (spam, phishing, malware distribution, illegal content, DDoS attacks, etc.).
• Persistent non-payment despite the reminders provided for in Article 22.
• A serious threat to the security of the infrastructure or of other customers.
• Proven fraud (abusive chargeback, falsified data) or requisition by a competent judicial authority.

After termination or suspension for non-payment, the Customer's data is retained according to the schedule detailed in Article 22. Once this period has elapsed, it is permanently deleted and cannot be recovered. It is the Customer's responsibility to export their data, including any snapshots and backups, before the expiration of this period — see Article 22.5.

The Customer undertakes to:

• Provide accurate and up-to-date information when creating their account and placing their orders.
• Use the services in accordance with the laws in force in their country and in the country of hosting.
• Not use the services for illicit activities: phishing, spam, malware distribution, hosting of illegal content, DDoS attacks, etc.
• Secure their access credentials (strong passwords, two-factor authentication) and not share their login details.
• Perform regular backups of their data. CLOUDSTORE.AFRICA offers backup tools, but ultimate responsibility rests with the Customer.
• Respect intellectual property rights and not host content that infringes the rights of others.
• Report any security incident they observe as soon as it is discovered by the Customer or their representatives.
• For shared hosting, comply with the resource quotas (CPU, RAM, disk space, bandwidth) defined in their offer. In the event of repeated overages, the Provider may temporarily limit resources after notification, propose an upgrade to a higher offer, or suspend the service in the event of proven abuse.

CLOUDSTORE.AFRICA undertakes to provide its services with due diligence and to maintain an availability of 99.9% per month (SLA) for VPS and hosting services, excluding scheduled maintenance notified in advance.

CLOUDSTORE.AFRICA cannot be held liable for:

• Data losses resulting from an act or negligence of the Customer.
• Service interruptions due to force majeure events (natural disasters, internet outages, cyberattacks, armed conflicts, etc.).
• The Customer's use of the service or the hosted data.
• Indirect damages, loss of revenue, or loss of business.
• Interruptions resulting from scheduled maintenance announced 24 hours in advance.
• The loss of a domain name resulting from a failure by the Customer to renew it within the timeframes provided for in Article 22.1.

In the event of a failure attributable to CLOUDSTORE.AFRICA resulting in service unavailability beyond the SLA commitments, the Customer may receive a credit proportional to the observed duration of unavailability, in accordance with the terms specified in the service contract.

CLOUDSTORE.AFRICA collects and processes the Customer's personal data as part of managing the commercial relationship, in accordance with the data protection regulations applicable in each country of operation.

The data collected (surname, first name, email, address, telephone) is used exclusively for:

• Managing customer accounts and orders.
• Issuing invoices and tracking payments.
• Communication relating to the subscribed services.
• Improving services and customer support.

CLOUDSTORE.AFRICA never transfers its customers' personal data to third parties for commercial purposes.

The retention periods for the different categories of the Customer's data (account data, billing data, connection data, service data) are specified in Article 22.5.

For more information, see our GDPR Policy.

These T&Cs are governed by the law applicable at the headquarters of ST DIGITAL, operator of CLOUDSTORE.AFRICA.

In case of dispute, both parties commit to seeking an amicable solution first. The Customer may contact customer service via:

• Support ticket in the customer area.
• Contact form at cloudstore.africa/contact.
• WhatsApp: +237 678 221 620.

Failing amicable resolution within 30 days from dispute notification, the courts at the headquarters of ST DIGITAL shall have sole jurisdiction.

These Billing Terms define the financial terms applicable to services provided by ST DIGITAL, operator of the CLOUDSTORE.AFRICA brand. They supplement the Terms of Use and apply to any customer who has subscribed to a service on the platform.

Prices are displayed in CFA Francs (XAF) or USD depending on the customer's location. Applicable rates are those in effect at the time of order validation.

CLOUDSTORE.AFRICA reserves the right to modify its rates at any time. Any modification will be notified to the customer by email at least 30 days before it takes effect.

Subscription services are billed in advance according to the cycle chosen by the customer:

• Monthly: billed each month on the anniversary date of the subscription.
• Quarterly: billed every 3 months.
• Half-yearly: billed every 6 months.
• Annually: billed once a year.

On-demand services (domain names, SSL certificates, etc.) are billed immediately at the time of ordering.

• Mobile Money (Orange Money, MTN Mobile Money, Moov, Wave, etc.)
• Credit card (Visa, Mastercard)
• Bank transfer (upon presentation of a quote)
• PayPal

Payments are secured. CLOUDSTORE.AFRICA does not store any banking data on its servers.

An electronic invoice is automatically issued for each transaction and is accessible from the customer dashboard. The customer agrees to provide accurate billing information and keep it up to date.

Invoices include: service description, covered period, pre-tax and total amounts, applicable taxes, and payment references.

In the event of non-payment on the due date, the service concerned follows the schedule of reminders, suspension, and termination detailed in Article 22, which differs depending on whether it is web hosting or a VPS. As a summary:

• An automatic reminder is sent by email before the due date, then at regular intervals afterwards.
• The service is suspended no later than 7 days after the due date.
• Data is retained during the suspension and then for an additional grace period after termination, for a total retention period of 28 days after the due date (see Article 22.5).
• Once this period has elapsed, the data is permanently deleted and the service is terminated by operation of law.

Late-payment penalties, which differ according to the Customer's status (business or consumer), are specified in Article 22.4.

CLOUDSTORE.AFRICA offers a 30-day money-back guarantee on web hosting and VPS services, provided the service has not been used abusively.

Domain names and SSL certificates are not eligible for refund once activated. Refund requests must be addressed to customer support.

CLOUDSTORE.AFRICA reserves the right to modify these Billing Terms. Modifications will be notified by email and will take effect 30 days after notification.

In case of disagreement with the new terms, the customer may cancel their services before the modifications take effect.

This Article specifies, for each type of service, the phases of its lifecycle as well as the terms for reminders, suspension, and termination in the event of non-payment.