Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter "T&Cs") define the conditions under which ST DIGITAL, operator of the CLOUDSTORE.AFRICA brand, headquartered in the Republic of Cameroon, provides its cloud hosting services to its customers.

These T&Cs apply to all orders placed on the cloudstore.africa platform and prevail over any other document, unless prior written agreement exists.

CLOUDSTORE.AFRICA reserves the right to modify these T&Cs at any time. New conditions take effect upon publication on the website.

• Customer: any natural or legal person who has created an account on cloudstore.africa and subscribed to at least one service.
• Service: all offerings provided by CLOUDSTORE.AFRICA (VPS, web hosting, domain names, SSL certificates, etc.).
• Platform: the website and client interface accessible at cloudstore.africa.
• Infrastructure: all physical and virtual equipment hosted in CLOUDSTORE.AFRICA partner datacenters.
• Data: all information stored by the Customer on CLOUDSTORE.AFRICA infrastructure.
• Incident: any dysfunction affecting the availability or performance of a service.

Account creation and/or order validation on the cloudstore.africa platform constitutes full and unreserved acceptance of these T&Cs.

The Customer declares having the legal capacity to contract. For legal entities, the representative must be authorized to commit the company.

By checking the "I accept the Terms and Conditions of Sale" box during ordering, the Customer acknowledges having read and accepted these T&Cs without reservation.

CLOUDSTORE.AFRICA offers the following services:

• Virtual Private Servers (VPS): dedicated resources (CPU, RAM, SSD NVMe storage) in a virtualized environment with full root access.
• Shared Web Hosting: shared hosting space for website publishing with cPanel control panel.
• Domain Names: registration and management of domain names across available extensions (.com, .africa, .cm, etc.).
• SSL Certificates: issuance and renewal of SSL certificates for web communication security.
• Custom Solutions: dedicated cloud architecture, managed services, professional services via quote.

Detailed specifications for each offer are available on the platform at the time of ordering. CLOUDSTORE.AFRICA reserves the right to evolve its offerings without prior notice.

All orders are placed online on the cloudstore.africa platform. The ordering process includes:

1. Service and configuration selection
2. Account creation or login
3. Cart validation and order summary
4. T&Cs acceptance and payment
5. Order confirmation email receipt

Service activation generally occurs within 1 to 24 hours after payment receipt, depending on the type of service ordered. For VPS, activation is automatic and occurs within minutes.

CLOUDSTORE.AFRICA reserves the right to refuse any order in case of suspected fraud or non-compliance with these T&Cs.

Prices are displayed in CFA Francs (XAF) or USD depending on the Customer's geographical area, all applicable taxes included.

Applicable rates are those displayed on the platform at the time of order validation. CLOUDSTORE.AFRICA reserves the right to modify its rates at any time. Any price modification will be notified to the Customer by email 30 days before application.

An electronic invoice is issued for each transaction and available in the customer area. The Customer agrees to provide accurate billing information and keep it up to date.

• Subscription services are billed in advance (monthly or annually).
• On-demand services are billed immediately.
• Any installation fees are clearly indicated before order validation.

CLOUDSTORE.AFRICA accepts the following payment methods:

• Mobile Money (Orange Money, MTN Mobile Money, Moov, Wave, etc.)
• Bank transfer (upon quote presentation)
• Credit card (Visa, Mastercard)
• PayPal

Payments are secured. CLOUDSTORE.AFRICA does not store any banking data on its servers.

In case of non-payment at maturity, CLOUDSTORE.AFRICA reserves the right to suspend the affected service after a 7-day notice. Data is preserved for an additional 14 days before permanent deletion.

Services are subscribed for a determined duration (monthly or annually) according to the offer chosen at the time of ordering.

Unless termination is notified by the Customer before the due date, services are automatically renewed for an identical period.

A renewal reminder is sent by email to the Customer at least 14 days before each renewal.

Annual subscriptions typically benefit from a discount compared to monthly subscriptions. Details are specified on each offer page.

The Customer may terminate their subscriptions at any time from their customer area, without termination fees:

• Monthly subscription: termination possible at any time, effective at the end of the current period.
• Annual subscription: termination possible at any time, effective at the end of the current annual period. No prorated refund is provided except in exceptional circumstances approved by CLOUDSTORE.AFRICA.

CLOUDSTORE.AFRICA reserves the right to terminate any service without notice in case of:

• Non-compliance with these T&Cs or the acceptable use policy.
• Use of the service for unlawful purposes or against public order.
• Persistent non-payment despite reminders.
• Threat to infrastructure or other customer security.

After termination or suspension for non-payment, Customer data is preserved for 14 calendar days. After this period, data is permanently deleted and cannot be recovered.

The Customer agrees to:

• Provide accurate and up-to-date information when creating their account and placing orders.
• Use services in compliance with laws in force in their country and in the hosting country.
• Not use services for illegal activities: phishing, spam, malware distribution, illegal content hosting, DDoS attacks, etc.
• Secure their access (strong passwords, two-factor authentication) and not share their credentials.
• Perform regular data backups. CLOUDSTORE.AFRICA provides backup tools but final responsibility lies with the Customer.
• Respect intellectual property rights and not host content that violates third-party rights.
• Report any security incident immediately upon discovery.

CLOUDSTORE.AFRICA commits to providing its services with diligence and maintaining 99.9% monthly availability (SLA) for VPS and hosting services, excluding scheduled maintenance notified in advance.

CLOUDSTORE.AFRICA cannot be held liable for:

• Data loss resulting from Customer fault or negligence.
• Service interruptions due to force majeure events (natural disasters, internet outages, cyberattacks, armed conflicts, etc.).
• Customer's use of the service or hosted data.
• Indirect damages, revenue losses or operational losses.
• Interruptions resulting from planned maintenance announced 24 hours in advance.

In case of failure attributable to CLOUDSTORE.AFRICA causing service unavailability beyond SLA commitments, the Customer may receive a credit proportional to the duration of observed downtime, according to the terms specified in the service contract.

CLOUDSTORE.AFRICA collects and processes Customer personal data for commercial relationship management, in compliance with applicable regulations in each country of operation.

Collected data (name, email, address, phone) is used exclusively for:

• Customer account and order management.
• Invoice issuance and payment tracking.
• Communication related to subscribed services.
• Service improvement and customer support.

CLOUDSTORE.AFRICA never sells Customer personal data to third parties for commercial purposes.

For more information, see our GDPR Policy.

These T&Cs are governed by the law applicable at the headquarters of ST DIGITAL, operator of CLOUDSTORE.AFRICA.

In case of dispute, both parties commit to seeking an amicable solution first. The Customer may contact customer service via:

• Support ticket in the customer area.
• Contact form at cloudstore.africa/contact.
• WhatsApp: +237 678 221 620.

Failing amicable resolution within 30 days from dispute notification, the courts at the headquarters of ST DIGITAL shall have sole jurisdiction.

These Billing Terms define the financial terms applicable to services provided by ST DIGITAL, operator of the CLOUDSTORE.AFRICA brand. They supplement the Terms of Use and apply to any customer who has subscribed to a service on the platform.

Prices are displayed in CFA Francs (XAF) or USD depending on the customer's location. Applicable rates are those in effect at the time of order validation.

CLOUDSTORE.AFRICA reserves the right to modify its rates at any time. Any modification will be notified to the customer by email at least 30 days before it takes effect.

Subscription services are billed in advance according to the cycle chosen by the customer:

• Monthly: billed each month on the subscription anniversary date.
• Quarterly: billed every 3 months.
• Semi-annual: billed every 6 months.
• Annual: billed once a year.

On-demand services (domain names, SSL certificates, etc.) are billed immediately at the time of order.

• Mobile Money (Orange Money, MTN Mobile Money, Moov, Wave, etc.)
• Credit card (Visa, Mastercard)
• Bank transfer (upon presentation of a quote)
• PayPal

Payments are secured. CLOUDSTORE.AFRICA does not store any banking data on its servers.

An electronic invoice is automatically issued for each transaction and is accessible from the customer dashboard. The customer agrees to provide accurate billing information and keep it up to date.

Invoices include: service description, covered period, pre-tax and total amounts, applicable taxes, and payment references.

In case of non-payment at the due date:

• An automatic reminder is sent by email.
• After 7 days of delay, the concerned service may be suspended.
• Customer data is retained for an additional 14 days after suspension.
• After this period, data is permanently deleted and the service is terminated.

Late payment fees may apply in case of recurring delays.

CLOUDSTORE.AFRICA offers a 30-day money-back guarantee on web hosting and VPS services, provided the service has not been used abusively.

Domain names and SSL certificates are not eligible for refund once activated. Refund requests must be addressed to customer support.

CLOUDSTORE.AFRICA reserves the right to modify these Billing Terms. Modifications will be notified by email and will take effect 30 days after notification.

In case of disagreement with the new terms, the customer may cancel their services before the modifications take effect.